Job Description:

The Senior Information Architect for this leading high profile online company, will be responsible for performing a lead role in the research and design efforts for customer and user-facing systems and communications. This position will work directly with Product teams and IT to develop strategies and design specifications that will improve the performance, usability and effectiveness of customer facing interfaces.

The successful candidate will bring substantial experience in linking business and financial objectives (higher conversion rates, higher retention rates, etc.) with good design aesthetics and an outstanding user experience.

Responsibilities and Experience:

• Designing innovative and effective transaction interfaces for existing and new products and services
• Aggressively responding to market and usability testing results, using mockups, prototypes, user flows, and detailed design specification documents to define and communicate interface concepts and requirements, ensuring consistency and ease of use for our customers
• Collaborating with product managers, designers, engineers, and a cross-functional business team including representatives from marketing, product management, engineering, quality assurance, and customer support,
• Initiating usability studies and surveys set objectives, running test sessions, interpreting results and reviewing findings with team members.