| Position: | User Experience Group Director |
| Status: | FILLED |
The Opportunity:
Our client is a leading Company that designs, develops, and manages some of the most respected and recognized eBusiness brands, applications, and systems.
Job Description:
This position has two key areas of responsibility:
- Manages Information Architects and Senior Information Architects in the Main Offiice as well as Managers, User Experience Group and Manager, Reporting and Analytics across other office locations
- Collaborates with project teams to define strategy, site architecture and navigation, map out user flow and experience, and define high-level interaction
The ideal candidate will also demonstrate the following responsibilities:
- Conducts ongoing usability testing and assessment
- Participates in Client Training
- Defines metrics for assessing success
- Acts as customer advocate
- Serves with Manager, Reporting and Analytics as Account Manager for various reporting and Web analytics engagements
- Leads User Experience Group recruitment process and hiring decisions
- Delivers orientation training, conducts weekly check-in meetings, and serves as advocate for Information Architects and Senior Information Architects in the Ann Arbor, Michigan office as well as Managers, User Experience Group and Manager, Reporting and Analytics
- Helps facilitate goals, conducts performance reviews, and manages performance of various office locations
- Pays attention to what motivates others and encourages them to act
- Leads recommendation for approval of department promotions
- Ensures essential departmental training takes place to improve skill level within the group
- Provides pro-active suggestions to Executive Staff to advance the department and the company to the next level
- Assists Program Managers and Managing Directors in resource management and assignments
- Monitors direct report utilization; reports status and staffing needs to Executive Staff
- Provides conflict resolution with regard to User Experience Group issues internally or with clients
- Participates in and leads on-going special projects such as innovation teams, process development, white paper development, up-to-speeds, etc.
- Helps Manager, Reporting and Analytics negotiate and finalize contracts with reporting partners
- Participates in and reviews User Experience Group sales efforts
- Authors various strategy documents, analyses, user interface and functional specifications, and user guides
- Works with clients to understand their business models and goals and leads defining business requirements, content, and features
- Participates in and/or leads consulting engagements
- Leads User Experience Group-portions of projects - from brainstorming and conception to architecting and training
- Conducts multiple methods of primary and secondary research including interviews with key stakeholders, observation, surveys, market research, Web analytics, etc.
- Analyzes customer segments and their information and functional needs in order to create personas
- Researches and analyzes industry trends and competitive information
- Collaborates with project teams to define strategy, site architecture and navigation, map out user flow and experience, and define high-level interaction
- Participates in client training
- Conducts ongoing usability testing and assessment
- Defines metrics for assessing success
- Acts as customer advocate
- Serves with Manager, Reporting and Analytics as Account Manager for various reporting and Web analytics engagements
Experience:
- Minimum 7+ years directly related information design and strategy experience
- Degree work in human factors, HCI, information design, industrial design, or related area strongly preferred
- 5+ years of experience in a managerial role
- Excellent people leadership, creative, and analytical skills
- Ability to work with design team in a collaborative, dynamic environment
- Strong knowledge of site design and usability principles, issues, and techniques
- Previous experience designing complex Web sites
- Ability to analyze customer needs and define strategies for meeting them
- Ability to organize large bodies of information
- Professional customer-relation skills and commitment to customer service
- Excellent written (i.e., writing, editing, and proofing) and oral communication skills
- Excellent skills with VISIO and MS Office suite
- Strong client education skills
- Executive-level presentation skills
- Team-building skills
- Excellent working relationships with people in a wide variety of functional areas
- Regular travel to other office locations as well as prospective and existing client sites
Attributes:
- Collaborative
- Commited to fostering teacher-learner-teacher environment
- Excellent listener
- Appreciative and acknowledging of others
- Accountable for own actions
- Strong problem-solving skills and detail-oriented to the core
- Positive and constructive
- Sense of humor
This position has been filled. If you would
like to find out about other current job opportunities,
register with us today!
|
