Project Management:

• Develop accurate and informed scopes of work including schedules and budgets, using the correct tools (i.e. Microsoft Project, Excel) and with regard to client and agency needs/expectations.
• Manage project schedule and budget and ensure project progress from conception to completion including change management
• Have a working knowledge of the workflows for direct mail, interactive marketing, and complex web design execution
• Guide teams on mitigating risks on projects
• Enforce quality control processes in each project

Communication Skills:

• Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials/documentation when necessary.
• Demonstrate good judgment in choosing methods of communication that are most effective and efficient (e.g. team meetings, in-person visits, phone calls, email);
• Exhibit strong listening skills and the ability to tactfully communicate position on relevant issues to reach team consensus.
• Communicate implication to team and project of changed plans in an effective and timely manner.
• Escalate issues appropriately and professionally at all times; demonstrate good judgment during escalation process.

Client Management:

• Partner with internal clients in a positive, professional, and constructive way.
• Collaborate with team leaders to ensure client expectations are managed with regard to scope and progress in schedule and budget.
• Work with extended internal team to ensure client expectations can be met.

• Appropriately escalate and seek direction on conflicts or difficult people situations.
• Strive to be a positive influence on peer group and cross-capability team.
• Demonstrates the following values:
  • Quality
  • Accountability
  • Sense of community
  • Insight as well as intelligence
  • Energy and passion for work
  • Work closely with manager and peers to learn and grow