The Company

Our client uses direct marketing expertise and technical capability to help their partners generate increased revenue without increased acquisition costs.

The Position

The Product Marketing Manager is responsible for managing the day-to-day "product" needs of current membership programs as well as the planning and implementation for any new membership programs. This is a new position in the Product Management Team in the Marketing department.

Responsibilities

• Product configuration:
  • Manage product configuration and set-up for clients who sell our online membership programs to consumers. Evaluate and resolve competitive issues between Clients and Benefit Providers (Shopping Vendor Merchant Lists)
  • Assist with implementation (copy, layout, project management) of new product benefits
  • Develop and maintain product competitive analyses

• Vendor Management:
  • Develop service standards for existing Benefit Providers and monitor day-to-day adherence to such standards. For Partner Distribution Program offers, monitor to ensure offers remain "Best in Market" and renew expiring offers.
  • Maintain and monitor database of contract renewals for existing Benefit Providers
  • Develop and maintain consolidated database of potential Benefit Providers

• Reporting:
  • Maintain and communicate product specific reporting throughout organization

• Customer Service:
  • Coordinate with Customer Service to resolve member issues and conduct regular training sessions.