The Company:

The strongest, most experienced one-to-one marketing network in the world is seeking an Account Supervisor. We believe in building relationships with customers that last a lifetime. And everything we do contributes to that end. With 115 offices in 56 countries, we are the global leader in customer relationship management (CRM) and interactive marketing. We know that staying profitable in today's market is no easy feat. Businesses need to reach the customers that count and stay in regular contact-they need to better connect the customer with the brand and the brand with the customer. Our proprietary approach to CRM, gives us crucial insights about a brand's customers, company, and market. And we use those insights to develop and implement impactful communication programs that help our clients build lasting relationships between the customer and the brand.

The Position:

The Account Supervisor is a key day-to-day contact for our internal team and client. They are responsible for work flow and the consistency of the creative product, along with the Management Supervisor. The AS must be the facilitator of the core team-calling group meetings, discussing assignments, understanding and communicating internal and external problems/opportunities.

Responsibilities:

• Client Relations: Be in contact with the client via meetings, email, and phone calls. Day-to-day management responsibility for projects, as the of the key client contact on assignments.
• Core Team Leadership & Development: Facilitate work-flow in multiple offices through reviews and meetings. Build strong relationships with and ensure communication between the core teams and different offices.
• Strategic Development: Write creative briefs with help from Management Supervisor, gain core team input, and ensure sign-off by key stakeholders including clients.
• Creative Development-Oversight: Become involved with traffic, signatures, status sessions and general oversight of account details.
• Creative Development-Input: Help ensure the work is on-strategy, appropriate for brand and approved by Management Supervisor and client.
• Creative Execution-Oversight: Shoots, pre-pros, press checks, proofs.
• Meetings: Attends most client meetings, leads internal meetings with core teams, conduct last minute phone meetings amongst the different groups.
• Media Input/Oversight: Review plans and media specifications. Provide project insights to media team in applicable. Be conversant with new media including unique email and online opportunities.
• Budget Oversight: Know what's being spent where and why. Ongoing management of internal financial documentation.
• Business Goals: Help Management Supervisor meet and/or exceed the $1MM billings goal for the fiscal year. While 100% dedicated to the Cisco business there will be opportunity to work on new business and other clients time permitting.