| Position: | Product Manager |
| Status: | CLOSED |
The Company
A leading online marketing company providing customized interactive programs. Innovative online marketing and advanced technology supports programs designed to enhance customer loyalty, improve transaction rates and increase web site traffic.
The Position
The Product Manager is responsible for managing the day-to-day product needs of current membership programs as well as the planning and implementation for any new membership programs. Current measurable online marketing experience is mandatory for this position.
Responsibilities
- Product benefits and configuration:
- Manage product configurations and client set-ups, including resolution of competitive issues between Clients and participating merchants
- Manage the merchandising of products and promotions on website and in emails
- Generate ideas and concepts to increase awareness, usage and product value
- Support the internal development and implementation of new product benefits and service enhancements
- Monitor email deliverability performance and escalate issues as they arise
- Develop and maintain a product competitive analysis
- Vendor Management:
- Participate in the development and delivery of vendor product enhancements
- Develop service standards for benefit providers and regularly monitor adherence
- Testing and Reporting:
- Design, implement and track various creative and benefit tests
- Analyze test results and make recommendations based on key findings
- Monitor and communicate product key performance indicators
- Customer Service:
- Coordinate with Customer Service to resolve member issues and conduct regular training sessions
Experience and Qualifications
- Bachelors Degree
- 5+ years marketing experience with 2-3 years online merchandising experience
- Strong analytical, organizational and communication skills
- Highly motivated and adaptable with great attention to detail
- Able to work independently on projects in a fast paced environment
- Must be able to organize projects and communicate across multiple departments
Please note - Online/internet experience such as managing a website and experience testing and optimization skills are critical to this position. This position will be working directly with clients on retention, new marketing concepts, new technology, and better ways to communicate their message.
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