Company:

Our client is a world leader in continuity publishing with activities in 35 countries. They create and market products to inspire and inform in a wide spectrum of interest areas, ranging from recipes and cookery, home and hobbies, entertainment and education etc. Our client is organized in five Business Regions: Western Europe, Central and Eastern Europe, Eastern Europe and China, USA and Asia Pacific. The head office is in Malmö, where the company was founded in 1972. The turnover is €260M with 450 people employed in development, marketing, finance, IT and operations.

The Position:

The Director of Operations is responsible for refining the infrastructure, metrics and management of the operations, procurement, fulfillment and supply/demand chain structure. This position oversees 2 distinct areas of the customer experience: 1) print production and 2) manufacturing and fulfillment of product to customers.

Responsibilities:

• Direct accountability and management of team of print production, fulfillment, as well as, enrollment and payment processing teams to manage the entire supply chain process
• Develop annual budget for approval and ensure cost control in all areas of the supply chain
• Maintain the highest levels of customer service to internal and external customers
• Develop and maintain all third-party relationships with vendors, suppliers and service-providers
• Manage and enforce the complex master production schedule for all direct mail and package insert campaigns
• Set up optimal inventory management processes and solutions with external vendors in order to improve turnover and reduce obsolescence
• Manage postal requirements and ensure compliance to regulations
• Maintain and establish quality assurance program
• Responsible for managing enrollment and payment processing process (Knowledge of PCI compliance and Reg-E a plus)
• Vendor and technology investigations
• Lead business reviews with key partners and vendors in order to stay abreast of industry developments
• Liaise with new product development, procurement team as well as international counterparts to create synergies