The Company

A leading online marketing services companies providing customized programs to e-commerce, travel, and other fee-based businesses. Through its range of innovative products, the Company helps its clients increase their revenues while offering its clients' customers a range of valuable benefits packages. Innovative online marketing and advanced technology supports programs designed to enhance customer loyalty, improve transaction rates and increase web site traffic, all to create incremental revenues for clients.

The Position

The Product Manager is responsible for managing the day-to-day "product" needs of current membership programs as well as the planning and implementation for any new membership programs.

Responsibilities include:

• Product benefits and configuration:
  • Manage product configurations and client set-ups, including resolution of competitive issues between Clients and participating merchants
  • Manage the merchandising of products and promotions on website and in emails
  • Generate ideas and concepts to increase awareness, usage and product value
  • Support the internal development and implementation of new product benefits and service enhancements
  • Monitor email deliverability performance and escalate issues as they arise
  • Develop and maintain a product competitive analysis
• Vendor Management:
  • Participate in the development and delivery of vendor product enhancements
  • Develop and maintain consolidated database of potential new benefits/vendors
  • Maintain and monitor a database of contract renewals for existing vendors
  • Develop service standards for benefit providers and regularly monitor adherence
• Testing and Reporting:
  • Design, implement and track various creative and benefit tests
  • Analyze test results and make recommendations based on key findings
  • Monitor and communicate product key performance indicators
• Customer Service:
  • Coordinate with Customer Service to resolve member issues and conduct regular training sessions.