The Organization

The client is one of the world's leading international non-profit organizations, headquartered in Massachusetts with 15 offices in countries around the world.

The Position

The Associate Director of Business Practices is a key player within the Client Services team in support of Team Approach Database. This individual will manage the Business System Analysts (BSA) Team providing senior business systems analysis leadership to multiple business units. The Associate Director position is a highly visible role within the company, interfacing with staff throughout the organization including Executive Team members and Country Office staff. This individual is also a crucial member of a cross functional team consisting of managers from IT, Database Production and Campaign Management providing overall leadership, direction, and coordination for Supporter Database activities. Together, this team is responsible for maintaining the Team Approach Database, optimizing the value it brings to organization and working to enhance the environment to support new business needs.

Responsibilities

• Team Management: Direct the BSA Team to set team and individual objectives. Establish department priorities and oversee all deliverables. Hire, manage, mentor and train staff; manage team members' performance and annual reviews. Supervise BSA team members to keep assigned projects and work on schedule. Delegate appropriate task/work assignments to meet departmental objectives. Troubleshoot system issues and deliverables as needed.
• User Support: Provide Level 2 Team Approach User Support (issue research, resolution identification and implementation) to worldwide staff. Provide direction for BSA Team and coordinate (indirectly manage) resources in IT, Database Production, and TOG to deliver these services. Provide ongoing status updates to end user community throughout the support process.
• System Enhancements: Research, develop and document new system requirements to integrate with existing configuration and system use for multiple concurrent projects. Lead risk assessment and develop integration strategies for all Team Approach Database modifications and enhancements. Design, develop, test and document system jobs. Coordinate resources across Business Practices, IT and Data Production as necessary in the development, testing and implementation of system modifications.
• Business Process Design: Lead business process development and re-engineering efforts for key business units. Direct business process definition, risk assessment and integration planning strategy for system changes. Coordinate the documentation of Team Approach related SOP's by BSA's and business unit resources. Implement procedures and controls to ensure business process documentation remains current as business practices evolve.
• Training: Determine Team Approach training requirements. Identify training needs for each business unit including custom requirements for specific roles / job functions. Manage training specialist in the definition of company's strategy and structure for delivering Team Approach training. Collaborate on specific training modules, classes, and course content. Ensure that training delivery is integrated into company's overall implementation plans.
• Data Hygiene: Implement rigorous and regularly scheduled data hygiene processes. Coordinate these efforts across IT, Database Production, and the business units.
• Vendor Management: Manage the process with vendors to most efficiently, accurately, and cost effectively exchange data. Lead the technical set-up, design, testing, and implementation for new vendors. Coordinate activities to modify or enhance data exchange procedures with current partners.
• Project Management: Perform project management functions including negotiating project scope; identifying tasks, resources, and timelines; building, maintaining, and managing MS Project Plans; coordinating resources; assessing projects risks and developing contingency plans.
• Ad-Hoc Reporting: Provide ad-hoc reporting support services to business units.