The Company

Our client is a leading database marketing agency that offers quantitative, information-based marketing strategies that maximize results for a superior return on investment (ROI). They provide the framework for organizations to apply database marketing strategies to their marketing programs, including database management and outsourcing. What makes them stand apart from others in the industry is their disciplined and organized approach to gathering and analyzing data, guaranteeing they will get the best results.

The Position

The Director of Account Management is responsible for delivering strategic, day-to-day management of database marketing client engagements and must be able to develop strong client relationships. The individual in this position works to understand the client's business needs and collaborates with the account team to ensure the development and implementation of analytical and technical solutions to enable those strategies.

Responsibilities

• Provide account leadership including coordination of internal analytical, strategy and technical resources to deliver on client's needs and expectations.
• Deliver against a set scope of work that includes strategic development, results reporting, creative development and database management.
• Manage and expand client relationships – continual needs assessment – relationship plan
• Ensure client satisfaction and execute client reference-ability process
• Find and close new revenue opportunities within an existing client base
• Manage contract and pricing negotiations
• Understand client business needs, participate in solution development and effectively communicate solutions